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Customer Service Specialist with 5+ years in client support and process management
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Competencies
Expertise in building customer loyalty, negotiation, and solving technical and critical issues
Experience in handling billing concerns, document requests, and contract renewals
Proficient in facilitating client discussions and ensuring service quality standards
Managed website design, SEO, branding, and content strategies for development projects
Education
Languages
Summary
Experienced professional with a focus on customer loyalty, process optimization, and digital content management.
Key Achievements
- Handled escalation calls and investigated fraudulent activities, improving issue resolution processes
- Managed website design, content, SEO marketing, branding, and logo design as part of development team
- Assisted in processing insurance and attorney document requests, and managed post-billing customer concerns
Experience
Senior Customer Service Representative
Senior Associate
Assisting Post billing Concern of the Patient, Processing document request of the Insurance and Attorneys.
Analyst
Acquiring Purchase order directly to the consumer., Process renewals and validating contracts and purchase orders., Ensures that services meet quality standards, client expectations, and regulatory requirements., Facilitating monthly deliberation with the clients and supervisors.
Customer Service Representative II
Part of the Escalation team that handles Supervisor calls., Investigate fraudulent activities and refund the unauthorized transaction if needed.