Maria - Customer Service Specialist with 5+ years in client support and process management

Expertise in building customer loyalty, negotiation, and solving technical and critical issues

Experience in handling billing concerns, document requests, and contract renewals

Proficient in facilitating client discussions and ensuring service quality standards

Managed website design, SEO, branding, and content strategies for development projects

Assisting Post billing Concern of the Patient, Processing document request of the Insurance and Attorneys.

Acquiring Purchase order directly to the consumer., Process renewals and validating contracts and purchase orders., Ensures that services meet quality standards, client expectations, and regulatory requirements., Facilitating monthly deliberation with the clients and supervisors.

Part of the Escalation team that handles Supervisor calls., Investigate fraudulent activities and refund the unauthorized transaction if needed.