Motivated hospitality professional with hands-on experience managing shifts at Burger King, emphasizing team leadership, operational compliance, and delivering excellent customer service.
Proven ability to lead and motivate teams to achieve operational excellence and high customer satisfaction.
Committed to delivering outstanding service, ensuring a positive experience for all customers.
Ensures adherence to company policies and standards to maintain quality and safety.
Supports staff development through coaching and constructive feedback to improve performance.
Burger King
Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.. Excelled in every store position and regularly backed up front-line staff.. Managed schedules, accepted time off requests and found coverage for short shifts.. Conducted regular performance reviews, identifying areas for improvement and setting actionable goals.. Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.. Improved team efficiency with new scheduling system, balancing staff needs with business demands.. Monitored daily cash flow, ensuring accuracy in transactions and deposits.. Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.. Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.. Coached crew during food preparation, controlled production levels and tracked waste to manage costs.. Checked and monitored inventory levels to reorder items.. Coordinated with kitchen staff to streamline order preparation, enhancing food delivery speed.. Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.. Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.. Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.. Observed cash handling and security procedures during shifts to recognize and address issues with staff.. Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.. Communicated with health inspectors during inspections and resolved issues found.. Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.. Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.. Developed waste reduction program that significantly minimized food costs.. Oversaw maintenance and repairs, keeping restaurant in top operational condition.. Monitored employee food handling, safety and uniform requirements.. Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.. Fostered culture of teamwork, leading by example and encouraging open communication.. Assigned tasks to employees and oversaw opening and closing of restaurant.
Okay, the last time I was faced with a challenge while working with a team and how did I contribute in the result. One of the activities, we had what we call position guide. There is something that's called position guide. So when we pick people, we will go today you are working here, today you are working here. So it happened on that particular day that there wasn't like many of us, like we were a few number, only find out we were gonna get really busy. So when we started getting busy, the customer were home and the orders were not coming out. So what I literally do, using the number of people that I have, I had to change the whole position guide and put people aces in their places. That's what we used to call it. Change people and put them in their places according to their strength. And to put people according to their strength, then that's how our money should flow. So when I changed and put people according to their strength, this one is very good at this piece, this one is very good at this piece, this one is very good at making burgers, then that's how our money should flow. I changed the position and all of a sudden things started getting better and better swiftly, and the money to our customers was much higher.
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