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Luisa
Virtual Assistant with 4 years of multitasking in legal, insurance and hospitality
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Competencies
Extensive experience handling client inquiries, scheduling, and customer service in various roles.
Translated legal and medical documents to facilitate communication for Spanish and English speakers.
Managed appointments and coordinated schedules across legal, medical, and hospitality sectors.
Utilized CRM platforms, Lawlab, and Cerenade for client data management and operational support.
Supported client onboarding, billing, and service delivery in insurance and hospitality environments.
Languages
Summary
Experienced bilingual assistant skilled in client communication, document translation, and scheduling across legal, health insurance, and hospitality sectors.
Key Achievements
- Managed client communications and document translation at Santanna Law Office, improving process efficiency.
- Supported partner onboarding and operational tasks at Booking Partner Manager, ensuring smooth property listings.
- Conducted client training and provided account management support at Cigna Insurance, streamlining patient and pharmacy processes.
Experience
Bilingual Virtual Assistant/Intake Receptionist
Primary point of contact for immigration law offices., Answering phone calls from clients, USCIS, court, and law enforcement agencies., Scheduling existing clients and potential new clients., Translation of documents (declarations of clients)., Customer service expedites and updating invoices.,...