Experienced customer service and education professional with over four decades of providing empathetic support, designing engaging learning environments, and resolving client issues effectively.
Provided customer support via phone and email, handling complaints with empathy and resolution strategies.
Designed lessons and created materials to enhance learning experiences.
Utilized skills like empathy, teamwork, and problem-solving in various roles.
Provided clear, empathetic communication in customer support and educational settings.
M.E.P. Escuela San Pedrito
I provide empathetic and patient support to students and parents., I design dynamic lessons and create engaging materials to enhance learning.
SYKES
I provided customer support via phone and email (U.S. market)., I handled user complaints with empathy and effective problem-solving strategies.
MASTER'S DEGREE IN EDUCATIONAL ADMINISTRATION
BACHELOR'S DEGREE IN EDUCATIONAL ADMINISTRATION
BACHELOR'S DEGREE IN EDUCATIONAL SCIENCES WITH AN EMPHASIS ON TEACHING ENGLISH
UNDERGRADUATE DEGREE IN EDUCATIONAL SCIENCES WITH AN EMPHASIS ON TEACHING ENGLISH AS A SECOND LANGUAGE
UNDERGRADUATE DEGREE IN ENGLISH TEACHING
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