Dedicated professional with over 5 years of expertise in customer service, logistics, and ground operations. Proven ability to resolve issues efficiently, ensure safety compliance, and deliver exceptional support in dynamic environments.
Skilled in delivering empathetic and effective support to enhance customer satisfaction.
Experienced in managing logistical operations, ensuring efficiency and compliance in fast-paced environments.
Proficient in active listening and clear communication to resolve issues and build rapport.
Capable of coordinating aircraft ground services with meticulous attention to safety and procedures.
RFS Communications
Handled inbound and outbound calls assisting clients with moving and logistics services.. Applied active listening and problem-solving techniques to resolve customer issues efficiently.. Managed client records using CRM software, ensuring accuracy and timely follow-ups.
AVXPress
Coordinated ground and logistical operations for aircraft, including refueling, baggage loading, and aircraft positioning.. Ensured strict compliance with airport safety regulations and operational schedules.. Communicated with flight crews, ground staff, and maintenance teams to optimize turnaround times and operational readiness.
Delta Airlines
Assisted passengers during check-in, boarding, flight changes, and baggage inquiries with professionalism and empathy.. Resolved customer issues promptly, improving overall travel experience and client satisfaction scores.. Coordinated with gate agents and ground operations teams to maintain efficient passenger flow and safety compliance.
Bachelor’s Degree
Certificate
Professional Certificate
Hello, my name is Luis. I am very interested in working with you guys as a jobs posting specialist. I have experience with working online with Everfest Communications, Two Movers, and Budget Van Lines as a customer service representative. I have multiple experience and I know how to work. I have strong communication skills, very focused on writing, and I'm very interested in working with you guys. And my name is Luis Torres.
Hello, my name is Luis. I am very interested in working with you guys as a job posting specialist. I have multiple experience working online. I have two years of working from home as a customer service representative for RFS Communications and two movers and budget bandlines. I also, I know how to work with this, and I am, I have strong communication skills. Thanks.
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