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Luis
Customer Service Representative
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Competencies
Demonstrated experience with Inbound and outbound call handling.
Demonstrated experience with Needs assessment.
Demonstrated experience with Complaint and ticket follow-up.
Demonstrated experience with Service upgrades and lead generation.
Demonstrated experience with Debt negotiation.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Managed inbound inquiries for a U.S. client, assessing each caller's needs and qualifying them as sales leads that developed into new customers.. Guided customers toward the service options and upgrades best suited to their situation, focused on a clear and satisfying experience.
Collections Specialist / Customer Service (Independent Contractor)
Handled inbound and outbound calls to walk customers through their payment options and set up payment arrangements and plans.. Explained contract terms and customer responsibilities in clear, plain language.. Followed up on customer complaints and service tickets through to resolution.
Collections Specialist / Customer Service Representative
Negotiated two-party agreements with customers to settle outstanding debts.. Analyzed cases to identify potential fraud and financial threats.. Supported new hires during onboarding, sharing processes and day-to-day best practices.
Customer Service Representative
Managed incoming calls and service inquiries, identifying customer needs and generating sales leads that converted into new customers.. Helped customers upgrade their services to improve their experience.