Luis - Customer Support Agent with US client handling & appointment setting

Provided support to clients, managed inquiries, and maintained communication channels

Made live calls to potential leads and scheduled appointments to facilitate client acquisition

Performed administrative tasks such as sending updates via email and text, and managing data entries

Effectively communicated with clients and team members in bilingual environments

Communicate and report the status of freight shipments or any issues that may occur., Obtain the necessary documentation to perform assigned logistics activities., Meet the goals and expectations established by the client or direct supervisor.

Negotiate agreements between freight providers and shipping companies for profit., Provide quick and accurate estimates to clients., Ensure that all required documents were delivered clearly and in an organized manner.

Contact potential new clients for U.S.-based home remodeling companies., Gather all necessary details to provide accurate estimates to interested clients., Manage business development platforms to attract as many new clients as possible (Porch.com, HomeAdvisor).

Manage customer requests and inquiries via live chat., Assist potential clients with product-related questions., Escalate issues to the appropriate team via tickets when necessary.