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Luis
Customer Support Agent with US client handling & appointment setting
Video resume
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Competencies
Provided support to clients, managed inquiries, and maintained communication channels
Made live calls to potential leads and scheduled appointments to facilitate client acquisition
Performed administrative tasks such as sending updates via email and text, and managing data entries
Effectively communicated with clients and team members in bilingual environments
Education
Summary
Experienced in engaging US clients, setting appointments, and supporting business development activities.
Key Achievements
- Handled live calls to engage potential clients and set appointments for home remodeling projects
- Managed virtual assistant tasks including information updates via email and text communication
- Supported contractors in generating new business through lead registration and client outreach
Experience
Logistics Coordinator
Communicate and report the status of freight shipments or any issues that may occur., Obtain the necessary documentation to perform assigned logistics activities., Meet the goals and expectations established by the client or direct supervisor.
Freight Negotiator
Negotiate agreements between freight providers and shipping companies for profit., Provide quick and accurate estimates to clients., Ensure that all required documents were delivered clearly and in an organized manner.
Client Manager
Contact potential new clients for U.S.-based home remodeling companies., Gather all necessary details to provide accurate estimates to interested clients., Manage business development platforms to attract as many new clients as possible (Porch.com, HomeAdvisor).
Customer Service Agent (Chat Support)
Manage customer requests and inquiries via live chat., Assist potential clients with product-related questions., Escalate issues to the appropriate team via tickets when necessary.