Experienced call center professional with 4+ years in customer service, sales retention, technical support, and call center management. Proven track record of top CSAT rankings and troubleshooting capabilities.
Provided support and maintained customer satisfaction in call center environments.
Handled IT help desk issues and monitored tickets as part of management responsibilities.
Engaged in sales and retention strategies to improve customer loyalty and account stability.
Proficient in Microsoft Office and basic Cisco network knowledge supporting technical tasks.
Geomarketing
Allied Global
Convergys
Dream Reach Virtual (Home Based)
TrecGlobal (Home Based)
SERCOM de Honduras (Claro)
Arts and Sciences Degree
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Fluent in English, facilitating communication with diverse customer bases.
Delfines MSPS (Municipalidad SPS)
