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Luis
Customer Service & Technical Support Specialist with 4 years in Call Centers
Video resume
Management Technician
Ticket Management and Monitoring
Contact
San Pedro Sula, Cortés Department, Honduras
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and maintained customer satisfaction in call center environments.
Technical SupportIntermediate
Handled IT help desk issues and monitored tickets as part of management responsibilities.
Sales & Retention SkillsAdvanced
Engaged in sales and retention strategies to improve customer loyalty and account stability.
Computer SkillsAdvanced
Proficient in Microsoft Office and basic Cisco network knowledge supporting technical tasks.
Language SkillsExpert
Fluent in English, facilitating communication with diverse customer bases.
Education
Arts and Sciences Degree
Centro Cultural Sampedrano
Completed 2007
Languages
SpanishNative
EnglishBilingual
Summary
Experienced call center professional with 4+ years in customer service, sales retention, technical support, and call center management. Proven track record of top CSAT rankings and troubleshooting capabilities.
Key Achievements
- Achieved top CSAT rankings consistently throughout tenure
- Gained extensive experience in customer service, sales retention, and tech support
- Developed strong troubleshooting skills as a Management Technician for ticket monitoring
Experience
GPS Technician
Geomarketing
2011 - 2012
Customer Service Agent (Sup Lvl)
Allied Global
September 2012 - August 2013
QA Analyst
Convergys
August 2013 - October 2014
Retention Agent
Dream Reach Virtual (Home Based)
October 2014 - February 2015
IT Help Desk
TrecGlobal (Home Based)
February 2015 - February 2016
Management Technician II
SERCOM de Honduras (Claro)
March 2016 - Present Day (8 years)
Swimming Instructor
Delfines MSPS (Municipalidad SPS)
May 2017 - December 2018
Skills
Customer ServiceTechnical SupportSales & Retention SkillsComputer SkillsLanguage Skills
Published on CazVid - Jul 3, 2025