Luis - BPO Customer Service & Support Specialist with 5 years of diverse experience

Bogotá, Bogotá D.C., ColombiaRemoteen

Worked across multiple roles including customer service, technical support, sales, and quality assurance in the BPO sector

Gained experience supporting international clients, primarily from US-based companies

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced BPO professional with 5 years supporting US clients in customer service, technical support, sales, and quality assurance roles.

Managed various responsibilities in a fast-paced call center environment for 5 years

Customer ServiceAdvanced

Handled customer inquiries and issues for international clients, ensuring effective communication and resolution

Technical SupportIntermediate

Provided technical assistance and troubleshooting for online payment methods and travel agencies

Sales and Appointment SettingIntermediate

Engaged prospects and scheduled appointments for clients, contributing to sales goals

Quality AssuranceBeginner

Monitored call quality and customer interactions to ensure compliance with service standards

Workforce Management