Experienced BPO professional with 5 years supporting US clients in customer service, technical support, sales, and quality assurance roles.
Handled customer inquiries and issues for international clients, ensuring effective communication and resolution
Provided technical assistance and troubleshooting for online payment methods and travel agencies
Engaged prospects and scheduled appointments for clients, contributing to sales goals
Monitored call quality and customer interactions to ensure compliance with service standards
Assisted in managing call center resources and scheduling to optimize operations