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Luis
BPO Customer Service & Support Specialist with 5 years of diverse experience
Video resume
BPO Experience
5 years of work experience in the BPO market as customer service, technical support, sales representative, appointment setter, quality assurance analyst and workeforce management.
Contact
Bogotá, Bogotá D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and issues for international clients, ensuring effective communication and resolution
Technical SupportIntermediate
Provided technical assistance and troubleshooting for online payment methods and travel agencies
Sales and Appointment SettingIntermediate
Engaged prospects and scheduled appointments for clients, contributing to sales goals
Quality AssuranceBeginner
Monitored call quality and customer interactions to ensure compliance with service standards
Workforce ManagementBeginner
Assisted in managing call center resources and scheduling to optimize operations
Summary
Experienced BPO professional with 5 years supporting US clients in customer service, technical support, sales, and quality assurance roles.
Key Achievements
- Worked across multiple roles including customer service, technical support, sales, and quality assurance in the BPO sector
- Gained experience supporting international clients, primarily from US-based companies
- Managed various responsibilities in a fast-paced call center environment for 5 years
Skills
Customer ServiceTechnical SupportSales and Appointment SettingQuality AssuranceWorkforce Management
Published on CazVid - Jul 3, 2025