Experienced customer service professional with a background in finance, product explanation, and regulatory compliance, fluent in English and Spanish, based in Managua, Nicaragua.
Consistently provided polite, empathetic, and resourceful assistance to clients across financial and regulatory sectors.
Understood and explained complex concepts related to finance and legal regulations to customers.
Effectively communicated technical and procedural information in customer interactions in both English and Spanish.
Identified customer issues related to financial disputes and device infractions, addressing them efficiently.
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Created and managed a personal product and brand, demonstrating initiative and business management skills.
