Lucia - Customer Service professional with varied financial and regulatory experience

Summary

Experienced customer service professional with a background in finance, product explanation, and regulatory compliance, fluent in English and Spanish, based in Managua, Nicaragua.

Video Resume

I provided financial information to customers, explain how interest charges work on credit cards, as well as provide assistance at the moment of any dispute or fraud transaction, besides of explaining card payment terms.n- In my experience working in the company related with alcohol detectors I provided general information to customers how the device works, as well as explain about infractions and state regulations.Customer Service position.

Hi, tengo experiencia trabajando en un banco para empresas en USA asi tambien para una empresa que instala alcoholimetros en los vehiculos, siempre brindando una amable atención y siendo empatetica con los problemas de los clientes, usando los recursos y sistemas de la compañia para poder ser eficiente y realizar un excelente trabajo.Servicio al Cliente

Key Achievements

• Supported customer service operations for US-based banking and vehicle alcohol monitoring companies, demonstrating adaptability and empathy

Skills

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