Ken - Service Manager at Heartland Ford

Proven ability to lead, train, and motivate automotive teams to achieve high performance and customer satisfaction.

Skilled in advanced diagnostics, engine tuning, and transmission repair for various vehicle models.

Experienced in managing customer interactions to ensure satisfaction and loyalty.

Efficiently managing daily service operations, warranty processing, and parts inventory to improve productivity.

Manage daily operations of 15-bay service department serving 150+ customers weekly. Supervise team of 12 technicians and service advisors, maintaining 98% customer satisfaction rating. Coordinate warranty claims and maintain relationships with Ford corporate representatives. Developed training programs that reduced average repair time by 15%

Designed and tested performance modifications for racing and custom vehicles. Collaborated with R&D team to develop aftermarket parts for Ford Mustang and F-150 models. Conducted dyno testing and performance analysis for client vehicles. Created technical documentation and installation guides for performance components. Managed projects with budgets exceeding $500,000

Specialized in custom builds and restoration of classic American muscle cars. Performed engine rebuilds, transmission overhauls, and complete vehicle restorations. Worked directly with high-end clients on bespoke automotive projects. Mentored junior mechanics in advanced diagnostic and repair techniques