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Ken
Service Manager at Heartland Ford
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Competencies
Proven ability to lead, train, and motivate automotive teams to achieve high performance and customer satisfaction.
Skilled in advanced diagnostics, engine tuning, and transmission repair for various vehicle models.
Experienced in managing customer interactions to ensure satisfaction and loyalty.
Efficiently managing daily service operations, warranty processing, and parts inventory to improve productivity.
Education
Languages
Summary
Experienced automotive professional with a strong background in service management, diagnostics, and custom vehicle modifications. Adept at leading teams, enhancing customer satisfaction, and optimizing operations.
Key Achievements
- Maintained a 98% customer satisfaction rating in a high-volume service department.
- Supervised and trained a team of 12 technicians and advisors to optimize service delivery.
- Coordinated warranty and parts inventory to improve operational efficiency and reduce costs.
- Led daily operations managing 15 service bays servicing over 150 customers weekly.
Experience
Service Manager
Manage daily operations of 15-bay service department serving 150+ customers weekly. Supervise team of 12 technicians and service advisors, maintaining 98% customer satisfaction rating. Coordinate warranty claims and maintain relationships with Ford corporate representatives. Developed training programs that reduced average repair time by 15%
Automotive Engineer
Designed and tested performance modifications for racing and custom vehicles. Collaborated with R&D team to develop aftermarket parts for Ford Mustang and F-150 models. Conducted dyno testing and performance analysis for client vehicles. Created technical documentation and installation guides for performance components. Managed projects with budgets exceeding $500,000
Senior Automotive Mechanic
Specialized in custom builds and restoration of classic American muscle cars. Performed engine rebuilds, transmission overhauls, and complete vehicle restorations. Worked directly with high-end clients on bespoke automotive projects. Mentored junior mechanics in advanced diagnostic and repair techniques
Skills
Video Transcript
Auto Shop Service Manager
Hi, I'm Ken and I have over five years experience working as an automotive service manager. I am well organized and have excellent customer service skills. I'm moving to the Chicago area and looking to continue working as an automotive shop service manager. I can provide references upon request.