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Karen
Customer Service Professional with 10 years in BPO industry
Video resume
Customer Service Representative
I have 10 years of experience in the BPO industry, working as a customer service and upsell agent, supervisor, Quality Analyst and Quality Analyst Supervisor. Considering myself patient, responsible, proactive, attention to details and always looking to help others.
Contact
San Pedro Sula, Cortés, Honduras
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer inquiries and issues effectively in high-volume call center settings.
UpsellingIntermediate
Performed upsell activities to increase revenue while maintaining customer satisfaction.
Quality AssuranceAdvanced
Conducted quality assessments and supervised quality standards compliance.
SupervisionIntermediate
Led and supported team members to achieve performance targets.
Communication SkillsAdvanced
Maintained clear, professional communication with clients and team members.
Summary
Experienced call center professional with a decade of diverse roles, including customer service, upselling, and quality assurance, known for patience and proactive support.
Key Achievements
- Progressed from customer service agent to supervisor and quality analyst roles.
- Gained comprehensive experience across customer service, upselling, and quality assurance.
- Consistently demonstrated patience, responsibility, and proactivity in call center environments.
Skills
Customer ServiceUpsellingQuality AssuranceSupervisionCommunication Skills
Published on CazVid - Jul 3, 2025