Experienced call center professional with a decade of diverse roles, including customer service, upselling, and quality assurance, known for patience and proactive support.
Handled customer inquiries and issues effectively in high-volume call center settings.
Performed upsell activities to increase revenue while maintaining customer satisfaction.
Conducted quality assessments and supervised quality standards compliance.
Led and supported team members to achieve performance targets.
Maintained clear, professional communication with clients and team members.