Juliana - Training Specialist with 5+ years in customer service & social work

Colombia, Huila Department, Colombiaen

Designed and delivered comprehensive training programs for new sales agents, focusing on customer service, product knowledge, and sales protocols.

Led ongoing training initiatives and updates aligned with campaign changes, enhancing agent performance and customer satisfaction.

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Resumen

Experienced trainer and social worker specializing in customer service training, family support, and community engagement. Skilled in designing educational materials, conducting interventions, and analyzing information to optimize team performance and client safety.

Logros Clave

Supported families involved in domestic violence cases through intervention, counseling, and follow-up, ensuring safety and protection measures.

Habilidades

Training & DevelopmentAdvanced

Developed training materials, conducted onboarding, and coordinated continuous learning activities for sales teams.

Social Work & Family SupportIntermediate

Performed follow-up, intervention, and counseling with families in situations of domestic violence at social services agencies.

Research & Data AnalysisIntermediate

Managed and analyzed information, prepared reports, and handled contractual documentation at research center.

Communication & Interpersonal SkillsAdvanced

Demonstrated effective communication, empathetic listening, and collaborative teamwork across social and training roles.

Experiencia

Formadora

Atlantic Quantum Innovations

Mayo 2022 - Agosto 2025

Capacitación inicial de nuevos agentes en habilidades comerciales, conocimiento de producto y protocolos de atención al cliente., Diseño y elaboración de material pedagógico y recursos didácticos adaptados a campañas de ventas de servicios móviles., Ejecución de procesos de inducción y...

Asesora de seguros de vida

Seguros Bolivar

Septiembre 2015 - Enero 2016

Practicante de Trabaja Social

Secretaria de Integración Social. Comisaria de familia Los Mártires

Enero 2018 - Junio 2018

Nivel de seguimiento y acompañamiento a familias involucradas en situaciones de violencia intrafamiliar., Entrevistas interventivas., Contacto telefonico., Consultas interventivas en domicilio., Talleres vivenciales., Seguimiento y cierres de medidas de protección.