Juan - Risk Investigator with data analysis expertise in banking compliance

Barranquilla, Atlántico, Colombiaen

Led customer guidance efforts to ensure compliance with international banking laws.

Conducted detailed risk assessments using tools like Edison ID validation, LexisNexis, and Prado.

Published on CazVid

Summary

Experienced in fraud detection, data analysis, and banking compliance with a focus on international regulations and customer service.

Key Achievements

Supported fraud and scam prevention initiatives, including watchlist reviews and KYC processes.

Skills

Data analysisAvanzado

Applied analytical skills for account behavior review and compliance monitoring.

Customer supportAvanzado

Provided assistance to customers during security and verification procedures efficiently.

Fraud preventionAvanzado

Implemented fraud detection measures including account takeovers and scam prevention.

CommunicationAvanzado

Conveyed complex decisions regarding account actions clearly and professionally.

Internal policy knowledgeAvanzado

Ensured compliance with international banking laws and internal policies.

Languages

Spanish(Native)English(C1)

Experience

Risk Investigator

SUTHERLAND

Jan.2024 - Feb.2025

Risk Investigator specialized in data analysis based on account behaviors and patterns., In charge of guiding customers through the website/app to complete internal reviews, ensuring compliance with international banking laws., Responsible for mitigating violations of international banking...

Customer Support Specialist

SUTHERLAND

Jan.2024 - Feb.2025

Experienced Risk Investigator &amp; Customer Support Specialist with a strong background in fraud prevention, data analysis, and international banking compliance., Adept at identifying suspicious account behaviors, guiding customers through secure verification processes, and ensuring adherence...