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Psychologist and Customer Service Specialist with 5+ years of diverse experience
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Competencies
Utilized active listening techniques to address patient emotional needs and resolve customer issues effectively.
Communicated fluently in English and Spanish, delivering comprehensive support across diverse client and patient populations.
Conducted crisis interventions in oncology settings to support patient emotional stability and treatment compliance.
Supervised and supported customer service teams, ensuring quality standards and operational efficiency.
Applied textual analysis and professional writing skills to improve communication clarity and service quality.
Education
Languages
Summary
Experienced in providing psychological support in healthcare settings and delivering bilingual customer service. Skilled in training, team supervision, crisis intervention, and effective communication. Passionate about improving client and patient outcomes with a diverse skill set.
Key Achievements
- Provided emotional and psychological support to oncology patients, promoting treatment adherence and well-being.
- Led training, onboarding, and supervisory tasks for large customer service teams, enhancing operational performance.
- Delivered bilingual customer support, managing high-volume calls with high accuracy and customer satisfaction.
Experience
Oncology Psychologist
Provided psychological support to patients undergoing radiotherapy and chemotherapy treatments., Conducted crisis intervention and emotional support for patients and their families., Collaborated with multidisciplinary medical teams to support comprehensive patient care., Promoted emotional...
Subject Matter Expert (SME) – Customer Service
Supported the training and onboarding of new hires, ensuring operational readiness and quality standards., Performed supervisory duties, including handling complex escalations and critical customer cases., Led and supported large workgroups, fostering performance, accountability, and service...
Customer Service Representative
Delivered bilingual customer support focused on effective issue resolution and customer satisfaction., Managed high-volume interactions while maintaining accuracy, empathy, and service quality., Consistently met performance metrics and quality assurance standards.