Experienced in providing psychological support in healthcare settings and delivering bilingual customer service. Skilled in training, team supervision, crisis intervention, and effective communication. Passionate about improving client and patient outcomes with a diverse skill set.
Utilized active listening techniques to address patient emotional needs and resolve customer issues effectively.
Communicated fluently in English and Spanish, delivering comprehensive support across diverse client and patient populations.
Conducted crisis interventions in oncology settings to support patient emotional stability and treatment compliance.
Supervised and supported customer service teams, ensuring quality standards and operational efficiency.
Hospital Universitario del Valle
Provided psychological support to patients undergoing radiotherapy and chemotherapy treatments., Conducted crisis intervention and emotional support for patients and their families., Collaborated with multidisciplinary medical teams to support comprehensive patient care., Promoted emotional...
Progressive Leasing | Alorica
Supported the training and onboarding of new hires, ensuring operational readiness and quality standards., Performed supervisory duties, including handling complex escalations and critical customer cases., Led and supported large workgroups, fostering performance, accountability, and service...
VIVE Financial | Alorica
Delivered bilingual customer support focused on effective issue resolution and customer satisfaction., Managed high-volume interactions while maintaining accuracy, empathy, and service quality., Consistently met performance metrics and quality assurance standards.
Bachelor’s Degree
Discover other professionals with similar experience
Applied textual analysis and professional writing skills to improve communication clarity and service quality.
