Juan - Agent Services Specialist with 3+ years in customer support and automation

Utilized Excel for automating documentation processes and data management.

Provided prompt, accurate information and maintained positive relationships with agents.

Designed Excel-based tools to automate repetitive tasks, improving efficiency.

Effectively communicated updates, instructions, and resolutions to team members and supervisors.

Assisted agents with inquiries, providing prompt and accurate information to enhance service delivery., Monitored and prioritized incoming support requests to ensure timely resolution and efficient workload distribution., Coordinated training sessions for new agents, facilitating onboarding...

Proactively designed and implemented Excel-based tools to automate repetitive documentation tasks, enhancing team productivity and reporting clarity., Communicated updates, instructions, and issue resolutions clearly to agents and supervisors., Responded to escalated issues, resolving conflicts and...