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Juan
Agent Services Specialist with 3+ years in customer support and automation
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Competencies
Utilized Excel for automating documentation processes and data management.
Provided prompt, accurate information and maintained positive relationships with agents.
Designed Excel-based tools to automate repetitive tasks, improving efficiency.
Effectively communicated updates, instructions, and resolutions to team members and supervisors.
Education
Summary
Experienced Agent Services Representative skilled in automation, process improvement, and customer communication.
Key Achievements
- Assisted agents with inquiries, enhancing service delivery at IQor.
- Reduced documentation time by 40% through Excel-based automation at IQor.
- Designed and implemented Excel tools to automate tasks and improve team productivity at Teleperformance.
Experience
Agent Services Representative
Assisted agents with inquiries, providing prompt and accurate information to enhance service delivery., Monitored and prioritized incoming support requests to ensure timely resolution and efficient workload distribution., Coordinated training sessions for new agents, facilitating onboarding...
Agent Services Representative
Proactively designed and implemented Excel-based tools to automate repetitive documentation tasks, enhancing team productivity and reporting clarity., Communicated updates, instructions, and issue resolutions clearly to agents and supervisors., Responded to escalated issues, resolving conflicts and...