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Jorge
Bilingual Agent
Video resume
Bilingual Agent
Hi I've work in customer service for the last 7 years, for Datamart, Detroit Axle, Data Export, GGA solutions.
Contact
Juarez, Chihuahua, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided client support and resolution across multiple channels, ensuring customer satisfaction.
Communication SkillsAdvanced
Effectively engaged with customers via calls, chats, and emails in bilingual environments.
Sales and RetentionIntermediate
Performed cold calling, sales, and retention activities to retain customers and increase engagement.
Quality AssuranceIntermediate
Participated in quality checks and maintained service standards across interactions.
Summary
Experienced customer support agent proficient in handling diverse communication channels and roles, with over seven years in the industry.
Key Achievements
- Gained extensive experience across multiple customer service roles including sales, retention, escalation, and quality assurance.
- Handled diverse communication channels such as calls, chats, and emails, demonstrating adaptability and multi-channel proficiency.
- Worked for well-known companies including Datamart, Detroit Axle, Data Export, and GGA Solutions, establishing a solid professional background.
Skills
Customer ServiceCommunication SkillsSales and RetentionQuality Assurance
Published on CazVid - Jul 3, 2025