Joezer - Welcome to CazVid!

Demonstrated experience with Airtable.

Demonstrated experience with Salesforce.

Demonstrated experience with Zendesk.

Demonstrated experience with HubSpot.

Demonstrated experience with Helpdesk.

Delivered high-quality support to U.S.-based customers via live chat, phone, and email., Handled an average of 60+ daily interactions, resolving issues related to orders, deliveries, and general inquiries., Maintained excellent customer satisfaction and QA scores in a high-pressure, fast-paced environment.

Provided phone and ticket-based technical support for users of a U.S. job application platform., Guided job seekers through account setup and application issues, offering step-by-step solutions., Collaborated with the technical team to escalate and resolve complex platform issues., Ensured a smooth user experience by delivering fast, clear, and effective technical assistance., Maintained strong customer satisfaction in a fast-paced, user-centric environment.

Provided advanced technical support for a virtual phone service, resolving 50+ support tickets daily., Assisted users with setup, account management, and complex troubleshooting across the platform., Leveraged Salesforce and Zendesk to manage workflows, ensuring timely and effective resolutions., Juggled multiple high-priority tasks while maintaining exceptional customer satisfaction., Collaborated with cross-functional teams to address recurring issues and drive product improvements.

Handled inbound calls to book hotel reservations across IHG brands, consistently converting 40%+ of calls into confirmed bookings., Provided personalized service, promoting relevant offers and guiding guests through reservation options., Balanced efficiency and quality by managing Average Handle Time (AHT) while maintaining high service standards., Collaborated with the sales team to streamline booking processes and ensure a smooth guest experience., Met and exceeded sales targets and performance metrics in a fast-paced, customer-focused environment.

Provided technical support via phone and email for U.S. home security systems (panels: IQ, Simon, 2GIG, Honeywell; sensors; Alarm.com cameras)., Troubleshot complex, high-stakes issues, resolving 40–50+ tickets daily., Used Salesforce and Zendesk to manage workflows and ensure timely solutions., Maintained high customer satisfaction while handling multiple priority cases.