Experienced in client management, sales strategies, and bilingual communication with a focus on delivering exceptional service and supporting business growth across diverse industries.
Delivered high-quality customer support and troubleshooting in fast-paced environments.
Developed and implemented sales strategies to increase revenue and client satisfaction.
Facilitated clear and effective communication across diverse roles, including bilingual interpretation.
Led webinars and managed virtual training sessions to improve team and client engagement.
ProtopVA
Handled more than just calls, emails, and texts, Led the full client and VA process, including proactive follow-ups and outreach, Conducted webinars and managed MOXIE agreements, Created job descriptions and processed deposits, Ensured clear communication and alignment between clients and virtual...
Intouch CX
Customer service and sales strategies for Vivint, Contribution to revenue growth through customized solutions
Startek
Customer support for Walmart, Development of communication and problem-solving skills
WorkLooper Consultants
Provided accurate, confidential, and culturally appropriate interpretation between English and Spanish for patients, medical staff, and insurance representatives. Ensured clear communication during appointments, procedures, and case reviews, while maintaining professionalism, neutrality, and...
High School Diploma
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Utilized Excel for data analysis and marketing strategy development to support business growth.
