Experienced team leader with over 3 years in BPO customer service environments, skilled in coaching, process improvement, and financial reporting.
Guided and inspired team members to achieve operational goals and improve performance.
Provided customer support with a focus on issue resolution and client satisfaction.
Optimized daily and weekly workflows to ensure timely task completion and team productivity.
Prepared and managed monthly financial reports to support business analysis.
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Applied emotional intelligence to improve team communication and resolve conflicts effectively.
