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Joel
Team Leader with 3+ years of BPO Customer Service Experience
Video resume
Team leader
Guide and inspiring a team to accomplish the daily and weekly task with effective coachingntime management oriented to anticipate needsnimplement strategies to improve revenue and reduce attritionnissue resolution ncapacity to introduce new thing and learn fastnemotional intelligence nmonthly financial reportsnorganizednAvance office packagen
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Team LeadershipAdvanced
Guided and inspired team members to achieve operational goals and improve performance.
Customer ServiceAdvanced
Provided customer support with a focus on issue resolution and client satisfaction.
Time ManagementIntermediate
Optimized daily and weekly workflows to ensure timely task completion and team productivity.
Financial ReportingIntermediate
Prepared and managed monthly financial reports to support business analysis.
Emotional IntelligenceIntermediate
Applied emotional intelligence to improve team communication and resolve conflicts effectively.
Summary
Experienced team leader with over 3 years in BPO customer service environments, skilled in coaching, process improvement, and financial reporting.
Key Achievements
- Led a team to accomplish daily and weekly tasks through effective coaching and time management.
- Implemented strategies to enhance revenue and reduce attrition within the team.
- Gained proficiency in managing monthly financial reports and organization of office processes.
Skills
Team LeadershipCustomer ServiceTime ManagementFinancial ReportingEmotional Intelligence
Published on CazVid - Jul 3, 2025