Jesús - Spanish Interpreter with 5+ years in language services and customer support

Pachuca de Soto, Hidalgo, Mexicoen

Handled diverse interpretation scenarios between English and Spanish, ensuring confidentiality and accuracy.

Supported customer engagement by assisting via phone, chat, and email across multiple channels.

Published on CazVid

Summary

Experienced in real-time interpretation, customer support, and procurement, with core strengths in bilingual communication, client relations, and schedule management. Adept at handling high call volumes and facilitating project coordination.

Key Achievements

Managed supplier relationships and negotiations as Purchasing Manager, reducing supply risks and optimizing vendor selection.

Skills

Bilingual CommunicationExpert

Facilitated seamless communication between English and Spanish speakers in interpretation and customer service roles.

Customer Service ExcellenceAdvanced

Provided support across multiple channels, maintaining high customer satisfaction and accurate record-keeping.

Calendar & Task ManagementAdvanced

Managed appointments, schedules, and task prioritization using Google Calendar and Outlook.

CRM Data Entry & ManagementIntermediate

Handled data entry and maintained customer records efficiently within CRM systems.

Experience

Spanish Interpreter (Remote)

LanguageLine Solutions

Provided real-time interpretation between English and Spanish speakers., Handled high call volumes while maintaining accuracy and confidentiality., Facilitated clear communication in professional and sensitive situations.

Customer Service Representative

Teleperformance

Assisted customers via phone, chat, and email, Scheduled and confirmed appointments using CRM systems., Maintained accurate records and ensured customer satisfaction.

Purchasing manager

DIMAFESAT

Supplier management involves selecting, evaluating, and negotiating with manufacturers and distributors while maintaining strategic relationships to reduce supply risks.