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Jerson
Sales and Customer Service Professional with 15+ years in BPO industry
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Competencies
Performed outbound and inbound sales activities, including selling warranties and generating mortgage quotes.
Worked on retaining customers through quality service and retention strategies in the BPO industry.
Provided technical support as part of technical skills portfolio, supporting clients with technical issues.
Delivered excellent customer service, helping to retain customers and enhance satisfaction.
Education
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Summary
Experienced in sales, customer retention, and technical support within the BPO industry, with a strong focus on inbound and outbound call operations.
Key Achievements
- Gained experience in outbound and inbound sales, customer retention, and technical support over 15 years.
- Developed expertise in customer service, customer retention, and sales at multiple companies, including CVT, EGS, and 24/7.
- Enhanced skills in sales and customer support processes, contributing to role progression in the BPO sector.
Experience
Lead Generation agent
Experienced earned in outbound calling potential prospects to get them a free Mortgage Quote.
Retentions agent
This job got me the opportunity to learn more about retaining customers from leaving the company and good customer service.
Sales rep
Inbound service experience gained in selling warranties for Whiteline at Sears appliances.