Jenifer - Welcome to CazVid!

Demonstrated experience with Adaptability.

Demonstrated experience with Excellence in Remote Work.

Demonstrated experience with Process Optimization.

Demonstrated experience with Quality Assurance.

Demonstrated experience with Problem Solving.

Manage 60+ daily customer interactions via chat, email, and phone in a fast-paced environment., Resolve customer issues proactively, minimizing escalations and improving customer experience., Leverage optimized knowledge base resources to reduce resolution times.

Lead talent acquisition, selection, and retention processes, ensuring alignment with company values and operational needs., Supervise and support customer service teams through individual performance tracking, ensuring quality and service standards., Build and maintain internal talent pipelines to support team growth and long-term stability.

Provide real-time expert support and troubleshooting through email, phone, and ticketing systems., Conduct quality audits, KPI monitoring, and performance analysis., Recommend process improvements based on data insights and trend analysis.

Tune and train conversational AI bots to improve automated response accuracy., Analyze customer interactions to enhance bot logic and user experience., Collaborate with development teams on AI-driven support solutions.