Luis - Customer Service Representative with 4+ years of experience in customer support

Provided customer support through inbound calls, ensuring customer satisfaction and resolution efficiency.

Mentored new hires, supporting onboarding and knowledge sharing processes.

Identified inefficiencies in customer service processes and suggested enhancements.

Learned and implemented new technologies to improve customer interactions.

Deliver high-quality customer support through inbound calls in a fast paced environments., Resolved customer concerns efficiently achieving high first-contact resolution rates., Mentored and trained new hires, ensuring a smooth onboarding process and knowledge transfer., Identified process...