Jean - IT/Customer Support Specialist with 8+ years in Tech & Service

Guate, Guatemala, GuatemalaRemotoen

Provided technical support for alarm systems and customer service across multiple roles.

Implemented cybersecurity standards such as PCI DSS and ISO 27001 at Tecnomedical S.A.

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Resumen

Experienced in providing technical support, cybersecurity, and customer service with a focus on operational excellence.

Logros Clave

Administered IT maintenance and repair workshops, supporting diverse devices including computers and gaming consoles.

Habilidades

Technical SupportExpert

Delivered technical assistance for alarm systems, cybersecurity, and device repairs.

Customer ServiceAdvanced

Handled client interactions including account upgrades, troubleshooting, and payments in various roles.

Networking & SecurityIntermediate

Managed network setup, server administration, and implemented security protocols.

Web Design & DevelopmentIntermediate

Created web interfaces using HTML5, CSS3, and JavaScript, along with Canva design.

Operating Systems & Maintenance

Experiencia

Technical Support

ALCENTRA S.A.

2023Dec - 2024mar

Technical support for different kind of alarm systems (ADT), Tech support and customer service for clients with technical difficulties related to alarm systems.

Customer Service Representative

24/7ai BJ's wholesale

2023Jun

Customer service for BJ 's wholesale U.S., Providing customer service for membership cards, making upgrades and downgrades., Making reports of new clients and enrolling new customers.

IT/Security Solutions Provider

Tecnomedical S.A.

2021jun

Provided IT/security solutions for the company., Tech support assistance., Implemented new Cybersecurity technologies such as PCI DSS and ISO 27001.

Administrator

Total Repair

2020may - 2022aug

Administered a computer maintenance and repair workshop., Provided tech support, maintenance and repair for computers, video game consoles, cell phones and televisions.