Javier - Customer and Data Analyst with diverse multilingual communication skills

Handled customer complaints and account management in multilingual environments.

Provided medical interpretation and document translation to facilitate clear communication.

Managed survey data, systematized qualitative data, and created performance reports.

Made calls and scheduled appointments within the insurance sector to promote services.

Making calls and setting appointments for warm and cold leads within the Insurance company areas (Specifically workers comp) where my job was to offer our services to certain businesses, so in the end we can setup an appointment with one of our experts to discuss further down how the business can better take advantage of our services.

Interpreted a range of conversations with speed and precision, including medical exams, diagnoses, and visits, gaining a thorough understanding of local slang within the medical field.

On top of my regular duties, I took on new responsibilities, including supervising our team, holding one-on-one meetings with clients to review financial details on their accounts, Investigating unusual or new issues that came up during software updates, and creating weekly reports for our Team Lead on our team KPIs.

Took care of customer complaints through email, chat, and phone promptly as a multilingual agent (English, German, and Spanish). Also offered easy-to-follow troubleshooting help for clients, and assisted customers with managing their accounts.