Jaider - Customer Service Specialist with 5+ years in Travel & Hospitality

Delivered high-quality support across multiple channels, resolving client issues effectively in the travel and hospitality industries.

Effectively guided customers and clients, providing clear instructions and solutions to enhance user experience.

Managed bookings and helped clients in itinerary planning and reissue authorizations for travel agencies and individual clients.

Addressed schedule changes, fraud reports, and client complaints promptly, maintaining customer satisfaction.

Engaged in cross-selling and closing business deals through chat and voice channels, increasing service adoption.

Helping people with their credit cards giving customer service solving issues, doubts and giving fast solutions, Delivering reports in case of fraud and escalating cases whenever they lost their cards.

Management of bookings, Selling tickets to clients who traveled through South America with the airline and the rest of the world with its partners, Guiding the passengers in their itineraries.

Making contact and solving problems for B2B clients like Trip.com, booking.com, Despegar etc., Troubleshooting wrong issues, and authorizations of reissues when there were some issues related to schedule changes during the itineraries.

Looking for solutions for clients B2C and B2B, Sales and support for schedule changes closing business.

Making the best customer service to a big hotel in Miami, Giving solutions and fast delivery of amenities required by the clients, Cross-selling other 10 hotels in the rest of the states in the US.