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Jabir
Executive Virtual Assistance
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Competencies
Demonstrated experience with Email Management.
Demonstrated experience with Calendar & Schedule Management.
Demonstrated experience with Customer Support (Phone & Email).
Demonstrated experience with Clerical & Office Management Skill.
Demonstrated experience with Presentation Creation (PowerPoint/Google Slides).
Education
Languages
Summary
Executive Virtual Assistance open to new opportunities
Experience
Executive Virtual Assistance
Provide a high level of executive support, including inbox management, calendar management and preparing presentations.. Enhanced executive productivity by improving inbox management processes, reducing inbox clutter by 30%.. Managed email correspondence and scheduling for multiple executives, improving response and ensuring deadlines were consistently met.. Conducted web research and prepared reports, generating actionable insights that supported decision-making and enhanced team efficiency.. Provided customer support via email and phone, resolving over 150 inquiries per month while maintaining a 98% satisfaction rate.
Customer Support Representative
Delivered exceptional customer support, managing up to 50 inquiries daily across different communication platforms with a 95% customer satisfaction rate.. Handled over 300+ customer inquiries monthly via phone and email, demonstrating excellent communication and phone etiquette while maintaining a 95–98% customer satisfaction score.. Resolved customer issues using strong problem-solving skills, reducing repeat inquiries by 25% and ensuring efficient service delivery.. Performed clerical and administrative support tasks, including data entry and documentation updates, accurately processing 1,000+ customer records with a 99% accuracy rate.