Dedicated support agent with over 4 years of experience in customer service, technical troubleshooting, and support operations. Proven ability to enhance customer satisfaction while maintaining quality standards. Bilingual in English and Spanish, certified in AI tools and automation.
Experienced in delivering voice, chat, and email support to resolve customer issues effectively.
Skilled in diagnosing and resolving technical issues related to electronic devices and internet services.
Proficient in managing customer interactions and tracking support requests using CRM platforms.
Fluent in English and Spanish, facilitating effective communication with diverse customer bases.
Teleperformance S.A.
Provided customer support for appliance and furniture warranties in English., Assisted new agents during onboarding and nesting periods., Maintained service quality under KPI-driven environments., Handled high-volume inbound calls while ensuring customer satisfaction.
I Accedo 24/7
Delivered technical support for electronic devices and equipment., Scheduled store and home service appointments., Assisted with inventory management and internal coordination., Supported training and supervision of new advisors.
Brame S.A.S
Installed internet and television service lines., Performed technical troubleshooting and customer assistance., Managed inventory records and equipment configuration.
Industrial Electricity Technologist
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Experience in installing internet and television services, managing inventory, and technical configuration.
