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Iyad
Customer Service Specialist with 4+ years of technical and support expertise
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Competencies
Experienced in delivering voice, chat, and email support to resolve customer issues effectively.
Skilled in diagnosing and resolving technical issues related to electronic devices and internet services.
Proficient in managing customer interactions and tracking support requests using CRM platforms.
Fluent in English and Spanish, facilitating effective communication with diverse customer bases.
Experience in installing internet and television services, managing inventory, and technical configuration.
Education
Languages
Summary
Dedicated support agent with over 4 years of experience in customer service, technical troubleshooting, and support operations. Proven ability to enhance customer satisfaction while maintaining quality standards. Bilingual in English and Spanish, certified in AI tools and automation.
Key Achievements
- Provided high-quality customer support via voice, chat, and email, ensuring customer satisfaction under KPI-driven environments.
- Assisted onboarding and training of new agents, contributing to team development and operational efficiency.
- Performed technical troubleshooting and service installations, managing inventory and customer assistance for electronic devices and internet services.
Experience
Call Center Agent
Provided customer support for appliance and furniture warranties in English., Assisted new agents during onboarding and nesting periods., Maintained service quality under KPI-driven environments., Handled high-volume inbound calls while ensuring customer satisfaction.
Call Center Agent / Support Assistant
Delivered technical support for electronic devices and equipment., Scheduled store and home service appointments., Assisted with inventory management and internal coordination., Supported training and supervision of new advisors.
Installation Assistant
Installed internet and television service lines., Performed technical troubleshooting and customer assistance., Managed inventory records and equipment configuration.