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Ivan
Tech Support Bilingual
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Competencies
Managed customer interactions, resolving issues efficiently and ensuring high satisfaction levels.
Provided technical assistance and troubleshooting for software and hardware issues remotely.
Demonstrated clear, professional communication skills in customer interactions and team collaboration.
Facilitated remote customer service using remote tools and technology specific to Texas-enabled support.
Education
Summary
Accomplished support specialist with over 8 years in call centers, emphasizing remote, Texas-enabled technical assistance and customer service. Skilled in troubleshooting, communication, and delivering prompt, effective solutions.
Key Achievements
- Over 8 years of experience in call center environments, specializing in tech support and customer service.
- Experienced in providing remote, Texas-enabled support, enhancing customer satisfaction and issue resolution efficiency.
- Developed strong communication skills and technical troubleshooting expertise in fast-paced support roles.
Experience
Tech Support Bilingual
I help the customer remotely go into their PC to install the McAfee Antivirus App. Working from home!!!!!
Outbound Sales
I sold cable, phone, and internet for different companies., I also sold home security and electricity!!!!
Sales
I was selling office 365 subscriptions just to companies!!!!