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Customer Service Specialist with diverse experience in sales, aesthetics, and hospitality
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Competencies
Skilled in delivering exceptional customer service, ensuring client needs are met with professionalism and empathy.
Capable of building rapport with clients and colleagues to foster positive interactions and teamwork.
Proficient in managing appointments, documentation, and workflow to optimize efficiency.
Able to contribute innovative ideas in customer engagement and service presentation.
Education
Languages
Summary
Dedicated customer service professional with hands-on experience in sales, dental, and beauty environments. Skilled in interpersonal relations, organization, and creating welcoming experiences that enhance client satisfaction and loyalty.
Key Achievements
- Provided personalized product recommendations, enhancing customer satisfaction at Friend's COOKIE
- Efficiently managed appointment scheduling and patient documentation, improving clinic workflow
- Created warm and welcoming environments, increasing client comfort and retention in beauty and dental services
Experience
Emprendimiento en ventas
Recibir al cliente con amabilidad: Saludar con una sonrisa y ofrecer asistencia inmediata.. Asesoramiento sobre productos: Ofrecer recomendaciones según los gustos o preferencias del cliente.
Atención al cliente
Recepción del paciente: Saludar cordialmente y confirmar la cita.. Registro y documentación: Solicitar información personal y antecedentes clínicos si es necesario.. Gestión de citas: Coordinar los horarios y recordatorios para futuras visitas.
Atención al cliente
Recepción y bienvenida: Saludar con calidez y ofrecer agua u otra bebida.. Registro de citas: Confirmar la reserva o gestionar citas de última hora.. Preparación del espacio: Garantizar que la cabina o área de tratamiento esté lista y limpia.