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Harold
SMM Marketing Officer
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Competencies
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Power Point.
Demonstrated experience with Microsoft Outlook.
Demonstrated experience with Data Entry.
Education
Languages
Summary
SMM Marketing Officer open to new opportunities
Experience
SUPERVISOR
Managing agents KPI and training agents to be well equipped in handling multiple chat sessions at the same time while maintaining response time and quality.. Takes escalated chats and coach agents weekly.. Prepare report for Weekly Business Review.
CUSTOMER SERVICE REPRESENTATIVE
Handles inbound calls in regards to customer telco services, billings, promotions, discounts and device upgrades.
TRAINER
Training agents to be well equipped with knowledge and skills needed in handling email tickets before being endorsed to prod.. Skillset includes Aftersales, Logistics, Promotions, Accounts, Payments and as well as High Risk Cases.
SUPERVISOR
Managing team KPIs, set agent coaching sessions for acknowledgement and improvement.. Prepare report for Weekly Business Review.
SUBJECT MATTER EXPERT
Supported Agents queries and answer process related concerns.. Provide Coaching on agents in aspects that need improvement and as well as the aspects that they are currently doing good at.
EMAIL AUDITOR
Review ticket email response in accordance to rules and policy and to assure that the email sent by the agent passes the Qualifications.
CUSTOMER SERVICE REPRESENTATIVE
Sending email responses to customers in regards to their ticket concerns in accordance to the process while abiding business bureau of different countries.
TRUST STAFF
Handled sales, answers customer queries, processing of micro loans, releasing of loan proceeds and assuring weekly payment collection.
VIRTUAL ASSISTANT
Updating product listing and description, tracking cargo delivery status, updating product availability and restocking.
ACCOUNTING STAFF
Handling general journal entry, updating monthly payment on multiple loan types from multiple payment channels.
VIRTUAL ASSISTANT
Handling mortgage details and filling documents, providing amortization and property appraisals.. Requesting for signatures from designated departments for approved mortgages.
VERIFIER
Verifying information’s from the call list to successfully process donations with their desired financial institution.
FIELD AUDITOR
Handling store audits, validating product suggested retail prices, product storage and stocks, product displays and id other competitor products are displayed on company issued equipment.
VIRTUAL ASSISTANT
Reviewing photo document provided for various luxury cars, yachts and houses.. Checking and validating that correct information’s are reflected on the system based on the photo document provided.
APPOINTMENT SETTER
Interviewing work applicants and validating their interest to further their educational attainment, offering different school programs that will help them gain advantage on their desired industry to be qualified for promotions.. Transitioned to buffer of multiple accounts; card pulling and hard selling.