Harold - SMM Marketing Officer

Demonstrated experience with Microsoft Excel.

Demonstrated experience with Microsoft Word.

Demonstrated experience with Microsoft Power Point.

Demonstrated experience with Microsoft Outlook.

Demonstrated experience with Data Entry.

Managing agents KPI and training agents to be well equipped in handling multiple chat sessions at the same time while maintaining response time and quality.. Takes escalated chats and coach agents weekly.. Prepare report for Weekly Business Review.

Handles inbound calls in regards to customer telco services, billings, promotions, discounts and device upgrades.

Training agents to be well equipped with knowledge and skills needed in handling email tickets before being endorsed to prod.. Skillset includes Aftersales, Logistics, Promotions, Accounts, Payments and as well as High Risk Cases.

Managing team KPIs, set agent coaching sessions for acknowledgement and improvement.. Prepare report for Weekly Business Review.

Supported Agents queries and answer process related concerns.. Provide Coaching on agents in aspects that need improvement and as well as the aspects that they are currently doing good at.

Review ticket email response in accordance to rules and policy and to assure that the email sent by the agent passes the Qualifications.

Sending email responses to customers in regards to their ticket concerns in accordance to the process while abiding business bureau of different countries.

Handled sales, answers customer queries, processing of micro loans, releasing of loan proceeds and assuring weekly payment collection.

Updating product listing and description, tracking cargo delivery status, updating product availability and restocking.

Handling general journal entry, updating monthly payment on multiple loan types from multiple payment channels.

Handling mortgage details and filling documents, providing amortization and property appraisals.. Requesting for signatures from designated departments for approved mortgages.

Verifying information’s from the call list to successfully process donations with their desired financial institution.

Handling store audits, validating product suggested retail prices, product storage and stocks, product displays and id other competitor products are displayed on company issued equipment.

Reviewing photo document provided for various luxury cars, yachts and houses.. Checking and validating that correct information’s are reflected on the system based on the photo document provided.

Interviewing work applicants and validating their interest to further their educational attainment, offering different school programs that will help them gain advantage on their desired industry to be qualified for promotions.. Transitioned to buffer of multiple accounts; card pulling and hard selling.