Dedicated call center professional with over five years of experience in customer service, technical support, and software development knowledge. Based in Santo Domingo, Dominican Republic, with a focus on delivering effective client solutions.
Provided support and solutions to customers, ensuring escalation and resolution of issues.
Assisted customers with technical problems, integrating technical knowledge into service delivery.
Effectively communicated complex information to diverse customer bases in a call center environment.
Utilized foundational software development knowledge to enhance support tasks and internal processes.
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