Dedicated sales agent with over 4 years of experience in high-volume call management, bilingual market research, and client relationship management across international markets.
Applied telesales and closing skills to effectively convert prospects and close sales.
Utilized HubSpot, Zoho, and Salesforce to manage leads, track customer interactions, and optimize follow-ups.
Handled large volumes of inbound and outbound calls using VoIP platforms like Five9 and RingCentral.
Conducted bilingual market research, analyzed customer insights, and reported findings.
Eclipse in Action
Managed high-volume inbound and outbound sales calls using VoIP platforms., Achieved Top Seller status through consistent performance and strong negotiation skills., Conducted collections while maintaining excellent customer satisfaction., Leveraged CRM tools to track leads, update records, and...
Agent Speak
Conducted bilingual market research (English & Spanish)., Collected, analyzed, and reported customer insight data., Used CRM systems to organize survey results and track customer patterns., Provided problem resolution and support with high accuracy and professionalism.
Admax
Sold academic and online study programs to international customers., Customized each sales call to match customer needs, increasing conversion rates., Consistently exceeded monthly production goals and ranked as a top performer., Used lead management tools to optimize customer follow-up and sales...
High School Diploma
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Provided professional support and maintained high customer satisfaction levels.
