This is my profileContact via CazVidGerardo
Customer Service Professional with extensive bilingual experience across multiple companies
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceExpert
Proven ability to manage customer interactions effectively, ensuring satisfaction and loyalty.
Bilingual CommunicationExpert
Fluent in English and Spanish, facilitating seamless communication with diverse clients.
Sales and UpsellingAdvanced
Skilled in identifying customer needs and promoting products to drive sales growth.
Problem ResolutionAdvanced
Capable of resolving complex customer issues promptly, maintaining positive relationships.
Education
Pure Chemistry
National University of Colombia
High School Diploma
Centro de Educación Laboral
Completed 2017
English Level C1 Certification
American School Way
Completed 2017
Languages
EnglishC1
Summary
Dedicated bilingual professional with over several years of experience in customer service and sales across leading companies. Certified in English at C1 level, with a strong track record of delivering exceptional client support and driving sales growth.
Key Achievements
- Consistently delivered high-quality customer service across multiple roles and companies.
- Developed strong communication skills, evidenced by C1 English certification and bilingual proficiency.
- Built a reputation for reliability and professionalism in customer support and sales environments.
- Gained extensive experience in handling diverse customer inquiries and issues.
Experience
Bilingual Agent – Customer Service Representative
Teleperformance Colombia S.A.S
Bilingual Agent – Customer Service Representative
24-7 Intouch Colombia S.A.S
Bilingual Agent – Customer Service Representative
KM2 Solutions Colombia S.A.S
Bilingual Agent – Customer Service Representative
24-7 Intouch Colombia S.A.S
Bilingual Agent – Customer Service Representative
Concentrix CVG Customer Management Colombia S.A.S
Bilingual Agent – Customer Service Representative
Teleperformance Colombia S.A.S
Sales Expert – Sales and Customer Care Expert
ASURION Colombia S.A.S
Skills
Customer ServiceBilingual CommunicationSales and UpsellingProblem Resolution
Published on CazVid - Jun 2, 2026