Gaurav - Software Developer with 5 years of full-stack web development expertise

Extensive experience developing interactive front-end features using JavaScript frameworks.

Used for backend development and automation scripts in various projects.

Designed and optimized database schemas and queries for performance and reliability.

Deployed and maintained applications on AWS cloud infrastructure.

Participated actively in SCRUM teams, managing sprints and iterative development cycles.

Designing workflows and implementing tools like N8n, Zapier, or Make to automate repetitive tasks., Developing Power BI or Tableau dashboards, performing financial modeling in Excel, and cleaning data to support executive decision-making., Managing e-commerce operations, tracking fulfillment, and optimizing inventory levels using specialized apps., High-level executive assistance, including calendar management, travel planning, and general operations support for startups or executives., Consulting on organizational restructuring, ERP implementations (like SAP or Oracle), and developing strategic growth roadmaps., Use data to track key performance indicators (KPIs) like on-time delivery and order accuracy, and identify areas for improvement.

Training and mentoring team members for Online and Offline business Vertical Merchants., Entire Merchant Journey execute as per below process., Merchant Onboarding – Validation of Merchants as per business type and splitting them in to various categorizations like Organized, Semi-organized or standalone and getting the process executed for onboarding., Merchant Compliance – Validation of all documents received from sales team for onboarding, which includes PAN, KYC, Entity and Signatory validation from Government portals. Ensuring 100% onboarding as per compliance and RBI guidelines., QR Logistics Service Deployments – Ensuring 100% QR deployments at all outlet level via ground team or Couriers., Merchant Welcome Calls & Training – Following the process of Merchant welcome call and ensuring end to end information on product and services. This is used to be done by 3rd Party Agency for Inbound & Outbound calling., Merchant Post Live Support – Ensuring end to end support for Merchant where issues arise for payments, transactions, integrations, Performance analysis and adhoc requirements etc., Merchant & customer Growth – Managing SMS broadcasting for Merchant and customers as per the requirements of various business stakeholders., Merchant Engagement – Ensuring to work on Merchants behaviors and payments acceptance trend and wherever found any dip, highlight to Sales and other stakeholders for proactive actions., Cross Functional activity – Addressing and attending weekly reviews for Product, Tech and Finance team to ensuring the smooth functionality of Merchant business and entire operations support.

Ensuring Smooth student journey from lead execution to registration for the selected program and campus., Maintaining SLAs for end-to-end stage movement during student onboarding considering timely interviews, Test evaluation and selection process and maintaining the best sales experience., Processing payouts and advances of Consultants or Channel Partners for across India to ensuring the smooth functioning of sales team and encouraging good lead flow., Ensuring timely release of sales and counsellors’ monthly incentives., Supporting in Fee collection from students by using various channels to support revenue collection for the season., Driving Student support and student welfare helpdesk for Financial support and student reach at first connect., Ensuring hassle free onboarding for Consultants or Channel partners., Performance Monitoring of consultants and sales team, additionally ensuring to getting the daily business report publish for corrective decisions.

Managing a Team where we are doing multiple activities like onboarding of EDC and Corporates and semi organized Merchants for Healthcare, Food and Large Retails., Onboarding of Merchants with QR Code / UPI / Web Gateway based requirements following the compliance and onboarding guidelines as set by the organization., Handling day on day Merchants Operational issues which includes Hospitals, Pathology Labs, Doctors & Clinics, Pharmacies, Wellness Gyms, Food Restaurants. Where Merchants use to directly raise their issues over group id as per matrix and accordingly team pick up the case and execute for resolution. These cases are related to Device issue, transactions or Payments issue, Dashboard Panel, Settlement related issues, any reconciliations or Fraud related issues, Customers and Tech issues related to UPI or wallet then I am getting it checked from respective cross functional team like RA , Finance, Wallet team , Cybercell or Technical team etc., Analyzing and Monitoring Merchant various activities like number of transactions, Monthly Gross Revenue, Wallet MDR Revenue , UPI transactions, Web based transactions to identify the usage of Paytm services and understanding the market visibility. This lead to drive the services with betterment and help in developing strong relationship with Merchants., Regular mailers on weekly basis which help Merchant to get more visibility of business from Paytm transactions and we do support in product campaigning or branding over Paytm app or paytmmall platforms., Offline Lead Generation for acquisition or Onboarding and getting the Merchant on-board as per their requirement under EDC swipe device / Unlimited/ 500K or 100K . In case of Unlimited getting their lead create and monitoring end to end process for quick execution till QR code deployment at Merchant locations. Also, aligning executives for regular visits for better business relationships and better growth opportunities., Cross functioning activities with product and DWH teams which generally includes developments or changes over 3rd party UPI handle and its functionality across all Merchant segments. This also includes joint activity with platform team for any new development or migration for betterment of Merchant GMV performance.

Handling day on day client interaction and their business related tasks which includes Revenue drive, Subscriber analysis, New activation and monitoring other marketing or solutions. Performance., Start up my responsibility with One97 Communications Ltd. as a support manager for entire North region Operations where i was handling all the backed activities to enhance the region performance with the support of cross functional departments., Ensuring to getting proposed product launched all circles/all operator, interaction with interaction teams like development, products, service delivery to ensure the basic hygiene, intervene to handle challenges and escalations to ensure health of the revenue pipeline., Regular interaction with RMs, Account Managers, OBD team, Product Team.

Analyzing and circulating daily dashboard and trackers of American Express supplier’s capital expense and operations expense reports to key stakeholders of operations and Finance including their all business details., Checking and extracting suppliers Purchase Orders and Payments Requisitions for Global supplier throughout USA / Middle East and Asia Pacific markets by using SAP-ARIBA and IVU tools and accordingly circulating their daily dashboards to respective spocs of dedicated markets., Ensuring to Process and getting approve all the pending POs for respective markets, pending since 2014 and getting it cross verify with all the respective custodians of open POs.

Jointly working with commercial team for Content partners Negotiations / RFQ’s / PO’s / Indents over revenue shares and accordingly follow the on-boarding process and legal documentation., Exposure of handling 45+ VAS Content partners or Vendor account managers/spocs in terms of all key things like monthly performance review, Billing Data, New Product development, UAT, monthly targets and invoicing., Tracking and Maintaining all content partners legal Agreements /Addendums and compliance Audit records. Supporting Audit team for all required and supporting documents and their financial queries., Analyzing, preparing and circulating daily, weekly and monthly MIS reporting for CPO and CMO function for key projects of Data and 4G services to all management people and circles business heads . In addition, maintaining slides for COM data (weekly management review data) post gathering and fetching reports from other departments and internal reporting tools., Checking and extraction of data from relevant sources like Teradata / SQL, FTP path etc., Additionally, worked with all cross functional teams like Legal, Revenue Assurance, Finance and Commercial for all agreements and documentation or vendor registration as per organist ion onboard policy., Maintaining monthly settlement report of all content partners for their monthly invoicing., Jointly working with Finance and sourcing team to follow the organization process of clearing Vendors invoices timely and correctly post approval on POs / PRs or other relevant documents of respective stakeholders of Operations and finance team., Jointly working with Sourcing team for onboarding of new vendor and closely discussion with commercial team and Vendors for their final negotiations of payouts., Maintain all the trackers of Vendors agreements and other legal documents for their renewals of their service agreements., Analyzing all the product and revenue tracing of Data and VAS services of all respective content partners on daily basis. So their individual performance reports can be shared and accordingly proactive action can be taken if required., Analyzing Market trend and maintaining organization weekly and Monthly KPIs including all Operators by using best available resource “Telecom Watch”. Also, keeping track of top to bottom STVs usage tracking throughout PAN India with the support of retail and sales team., Analyzing and maintaining daily, weekly and monthly performance reports for all VAS content partners’ revenues and waivers. Also, supporting them with their new products launch and after that keep an eye on its performance throughout the market., Circulating Business KPI dashboards and making relevant changes as required., Analyzing Reports from various sources within the function and closely working with Business Planning, Revenue Assurance and Finance teams for accurate and timely provisions of products revenue and documentations., Making complete monthly Partners settlement reports of Data and VAS Revenue for their invoice settlement., Preparing and Circulating Monthly Targets for Data and VAS Services to Circles and Content Partners., Coordination with Respective teams like Business planning and revenue assurance for Data Accuracy and corrections in Data and 4G content reports., Regular circulation of Data and VAS Revenue reports to key stakeholders helping them drive business basis valuable business statistics and usage patterns., Responsible for lineup all the necessary documents like Agreements, LAN, and Approval Notes etc. for Audit purpose., Identifying gap in various data sources like BI and SDP CDR’s etc and rectifying data if any mismatch found., Time to time coordination with BI team for data accuracy and to avoid duplication of data, effort and work., Analysis of various Data Trends Periodically Compare data from Various Sources i.e. BI, FTP Reports., Regular analysis of ongoing products for various inputs to corrective actions / interventions.

Working as Business Analyst- ECHS Provider Services for US Claim Department, Responsible for processing Medical claims of customer and service providers., Making Performance report of each Category of business on daily, monthly quarterly and annually basis., Preparation & presenting day on day Performance Presentations., Responsible for making Channel Payouts on Monthly basis., Job coaching the new hires and helps in developing their knowledge in process., Manage workflow and resources to consistently meet our service standards., Participates on process improvement initiatives for business units., Handles service recovery situations., Provide support on escalated cases., Lead small departmental projects or initiatives that support departmental goals., Develop team's capability by completing quality/accuracy checks, giving performance feedback to employees to increase team capabilities and production levels.