This is my profileContact via CazVidGabriel
Bilingual Call Center Agent with customer service expertise
Contact
Medellín, Antioquia, Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed customer interactions effectively, addressing inquiries and resolving issues.
Bilingual CommunicationIntermediate
Provided support in both English and Spanish to assist a diverse customer base.
Communication SkillsAdvanced
Answered calls and explained complex information clearly to customers.
Problem ResolutionIntermediate
Addressed customer concerns related to service changes and billing accurately.
Education
French Course until B1
Alianza Francesa de Medellin
Completed SEPTEMBER 2024-OCTOBER 2024
High school Diploma
Instituto Preuniversitario de Bello
Community Management course
Coursera
English Course Until B2
Academia de Idiomas Smart
Languages
SpanishAdvanced
EnglishAdvanced
FrenchB1
Summary
Experienced bilingual call center agent skilled in addressing customer inquiries and resolving service issues for a utility provider.
Key Achievements
- Handled inquiries related to energy and gas service connections and disconnections
- Provided bill explanations and resolved service increase concerns
- Maintained communication skills in a bilingual environment
Experience
Bilingual Call Center Agent
Bilingual Advisor for Rhode Island Energy
JANUARY 2017 - DECEMBER 2022
Answered calls regarding energy and gas connections and disconnections, bill explanations and service increases, among others.
Skills
Customer ServiceBilingual CommunicationCommunication SkillsProblem Resolution
Published on CazVid - Jul 3, 2025