Experienced bilingual call center agent skilled in addressing customer inquiries and resolving service issues for a utility provider.
Managed customer interactions effectively, addressing inquiries and resolving issues.
Provided support in both English and Spanish to assist a diverse customer base.
Answered calls and explained complex information clearly to customers.
Addressed customer concerns related to service changes and billing accurately.
Bilingual Advisor for Rhode Island Energy
Answered calls regarding energy and gas connections and disconnections, bill explanations and service increases, among others.
French Course until B1
High school Diploma
Community Management course
English Course Until B2
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